Terms and Conditions

Effective 28.02.2017

In using this website you are deemed to have read and agreed to the following Terms and conditions:


For the business relationship between the customer and arnd-kolleck.de only the terms and conditions at the time of order are valid.


The customer order is a legally binding contract. The order will be confirmed immediately by arnd-kolleck.de by electronic means. The contract closing is achieved with the confirmation via e-mail.


The shipment will take place at the valid and indicated price at the day of the order. I reserve the right to charge the correct price in case arnd-kolleck.de has obvious failures e.g. miscalculation or misspelling. All prices are in Euro. The regulation of small entrepreneurs is valid. This means according to § 19 UStG no sales tax is separately reported.
The invoice amount is to be payable without discounts on advance payment. As possible options for payment we offer Paypal-payment or transferals.
For the shipping to countries that do not belong to the European Union there might be additional custom duties, which arnd-kolleck.de cannot influence. Potential custom duties have to be paid by the customer.


The shipment of the order will follow the determined regulations on arnd-kolleck.de. We reserve the right to split the shipment to partial delivery. All orders will carried out short-term with respect to an accomplishment which is as impeccable as possible. But due to my full-time and part-time job it could come to a delayed delivery. A delayed delivery by arnd-kolleck.de is no reason for the customer for a rejection or compensation or damage claim. In case of a delayed delivery the customer is only justified to have a withdrawal only after an expiration of a grace period which is set to a reasonable period of time. A collection of the order by the customer is possible.


The ordered products are in the possession of arnd-kolleck.de until the payment is completed.


Since my products are produced according to the specifications of the customer and therefore are custom-made articles, the right of a revocation of the order is impossible according to Distance Selling Act § 312d Abs. 4 BGB.


With custom-made articles the customer is only entitled to receive supplementary performance. This includes either the correction or a delivery of flawless goods. If a replacement or compensation delivery is not possible, the customer is entitled to demand the rescission of the contract.
Compensation or damage claims are excluded, except where express provision is made to the contrary in § 8 (liability).
A product is insufficient, if the digital image processing is not state-of-the-art. The customer has to claim obvious defects and damages directly at receipt but latest 14 days after receiving the goods. An enforcement of obvious defects and damages after this date is excluded. Only technical defects are accepted as a reason for reclamation. Not accepted as a reason for reclamation is the liking or feeling of the customer.
Failures and mistakes that occurred due to ambiguous, insufficient, inaccurate or indefinite data, descriptions or details during ordering are excluded from reclamations.


Arnd-kolleck.de is only liable for damages of the good itself until the dispatch of the order. Exceeding claims of the customer, for whatever legal reason are impossible. This limitation of liability is not valid for intent or gross negligence by arnd-kolleck.de. In the case of a negligent infringement of significant contractual obligations the duty of replacement for material damage is restricted to the typically arising damage.


Hereby, I confirm that your inventory data are exclusively used for the processing of the order and potential claims. All customer data will be handled attentively and confidentially. The storage and use of the data will be carried out in accordance with regulations of the German Federal Data Protection Act (BDSG) as well as of the Information and Teleservices Data Protection Act TDDSG). Your confidential data will not be disclosed to third parties. Exceptions are made for banks or credit institutions.
Arnd-kolleck.de is attempting to protect your data which are stored on the server against data manipulation, loss, destruction and unauthorized access by using actual software and modern technology. Nonetheless, there remains a residual risk at any time.
If your computer is used by more than one person or you order from a public device, please ensure to log off.
You have the right to be provided with information free of charge relating your stored personal data and you have the right to edit, block or delete the data at any time.


In the event of litigation in connection with this business relationship, German law alone will apply.